Refunds/Cancellations Policy

R Ring Palace (“we”, “us”, or “our”) is committed to providing a satisfactory shopping experience. This Refunds/Cancellations Policy outlines the conditions under which you can cancel an order or request a refund.
1. Cancellations
a. Order Cancellation by Customer
● Cancellation Period: You can cancel your order within 24 hours of placing it.
● How to Cancel: To cancel your order, please contact us at rringpalacewebsite@gmail.com or +91 94793 29999. Provide your order number and reason for cancellation.And there should be unboxing video of the product you received .
● Cancellation Confirmation: Once your cancellation request is processed, you will receive a confirmation email.
b. Order Cancellation by Us
● We reserve the right to cancel an order at our discretion due to reasons such as product unavailability, errors in product information, or payment issues.
● If we cancel your order, you will be notified via email or phone, and a full refund will be issued to the original payment method.
2. Refunds
a. Refund Eligibility
● Return of Goods: To be eligible for a refund, products must be returned within 3 days of delivery and be in their original condition with all tags and packaging intact.
● Non-Returnable Items: Certain products, such as custom or personalized items, may not be eligible for returns or refunds. These will be specified at the time of purchase.
b. Refund Process
● Initiate a Refund: To request a refund, contact us at rringpalacewebsite@gmail.com or +91 94793 29999 with your order number and reason for the refund.
● Return Shipping: You are responsible for the return shipping costs unless the product is defective or incorrect.
● Inspection and Approval: Once we receive the returned product, it will be inspected to ensure it meets our return policy criteria. We will notify you of the approval or rejection of  your refund request.
● Refund Timeframe: Approved refunds will be processed within 7-10 business days. The amount will be credited back to your original payment method. Please note that the processing time may vary depending on your bank or payment provider.
3. Exchanges
● Exchange Policy: We do not offer direct exchanges. If you wish to exchange a product, you must return the item for a refund and place a new order for the desired product.
4. Defective or Incorrect Items
● Defective Products: If you receive a defective or damaged item, please contact us within 24 hours of delivery with your order number and details of the issue.And there must be unboxing video of the product . We will arrange for the return and replacement of the item at no additional cost.
● Incorrect Items: If you receive an incorrect item, please notify us within 24 hours of delivery.And there must be unboxing video of product . We will arrange for the return and shipment of the correct product.
5. Contact Us
For any questions or issues related to refunds or cancellations, please contact us:
● Email: rringpalacewebsite@gmail.com
● Phone: +91 94793 29999
● Address: Opp. Railway Station, Khandwa, Madhya Pradesh, 450001, India