Shipping Policy

At R Ring Palace, we strive to deliver your products in a timely and efficient manner. This Shipping Policy outlines the details regarding shipping methods, costs, timeframes, and delivery areas for orders placed on our website https://r-ring-palace.com.

1. General Shipping Information
● Shipping Locations: We ship products across India. Currently, we do not offer international shipping.
● Delivery Partners: We work with reputed delivery partners to ensure safe and prompt delivery of your orders.
● Processing Time: Orders are typically processed within 2-3 business days (excluding Sundays and public holidays) after payment is confirmed.
2. Shipping Charges
● Standard Shipping: We offer standard shipping at a flat rate of ₹100 for all orders.
● Additional Charges: In certain remote locations, additional shipping charges may apply.
You will be notified of any extra charges at checkout.
3. Delivery Timeframes
● Standard Delivery: Most orders are delivered within 5-7 business days after dispatch, depending on your location.
● Remote Areas: Delivery to remote or difficult-to-access locations may take an additional 2-3 business days.
Please note that delivery times are estimates and may vary due to factors beyond our control, such as courier delays, weather conditions, or holidays.
4. Order Tracking
● Once your order is dispatched, you will receive an email or SMS with the tracking number and details to monitor your shipment’s progress.
● You can track your order using the link provided in the email/SMS or on our website under the “Track Your Order” section.
5. Delivery Issues
a. Failed Delivery Attempts
● Incorrect Address: If an order is returned to us due to an incorrect or incomplete address provided by the customer, we will contact you to arrange a re-delivery.
Additional shipping charges may apply.
● Unavailability: If the delivery attempt fails due to the customer being unavailable, our delivery partner may attempt re-delivery. In case of multiple failed delivery attempts, the package will be returned to us, and we will contact you to arrange re-shipping. Additional shipping charges may apply.
b. Damaged or Lost Packages
● Damaged in Transit: If you receive a product that has been damaged during shipping, ( Its unboxing video is compulsory ) please notify us within 24 hours of delivery at ringpalacewebsite@gmail.com or +91 94793 29999. We will arrange for a replacement or refund, depending on product availability.
● Lost Package: In the rare event that a package is lost in transit, please contact us with your order number, and we will work with the courier to locate your package or issue a refund.
7. Contact Us
If you have any questions or concerns about your order or shipping process, please contact us:
● Email: rringpalacewebsite@gmail.com
● Phone: +91 94793 29999
● Address: Opp. Railway Station, Khandwa, Madhya Pradesh, 450001, India